Support
Help with Untimer
Untimer is made by one person. That person answers your email. A reply can take a day.
Write to
Write to support@untimer.com with a question about Untimer. Write there too when something looks wrong.
A line in the app that felt harsh after a bad day counts as a bug. Tell us and we rewrite it.
Write to privacy@untimer.com about your data. That includes deleting your account when you can no longer sign in.
Worth including
- Say which browser you use. Say if the app is installed or open in a tab.
- Say what you expected and what happened instead. Add the time it happened, since each session is recorded with its time.
- Say if the app was open on more than 1 device.
Leave your password out of the message. Untimer asks for it on the sign in screen.
Fix it yourself
- Your session looks wrong after a refresh. Switch to another tab and back. The app checks with the server when its tab becomes visible. If it still looks wrong, write in with the time.
- The set count has drifted. Press the set figure beside the time, such as 2/4. The set opens. Under Which session is this? choose the right number. Start the set again takes you back to 1/4. A long break clears the correction.
- The bell stayed silent after a refresh. A browser plays sound only after you touch the page. Click anywhere on it. The next bell sounds on time.
- You want a copy of your data. Open Settings and choose Download my data.
- You want to leave. Delete your account, from Settings.